Frequently Asked Questions
Everything you need to know about your Pixi glow.
Are Pixi Beauty products cruelty-free?
Yes, Pixi Beauty does not test its finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused to qualify for a refund.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your skincare products suitable for sensitive skin?
Many of our products, such as the Rose Infusion range, are designed with soothing botanical ingredients. However, we always recommend performing a patch test before incorporating a new product into your routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Afterpay in select regions.